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How to Cancel Amazon Prime in the US (2026 Guide)

United States

Sign in at amazon.com → Account & Lists → Prime Membership → Manage Membership → End Membership, and click through every retention screen until you choose End Now (for an eligible refund) or End on [date] (keep benefits, no refund). Refunds for unused Prime arrive in 3–5 business days; pro-rated refunds may apply if you paid annually.

What Prime costs in the US (and which Prime are you cancelling?)

Amazon US runs several Prime-branded subscriptions and they cancel separately:

| Plan | 2026 price | What it includes | |---|---|---| | Amazon Prime (full) | $139/year or $14.99/month | Shipping, Prime Video, Music, Reading, Whole Foods discount, Try Before You Buy | | Prime Video (standalone) | $8.99/month | Streaming only | | Prime Student | $69/year | Discounted full Prime for verified students | | Prime Video Channels | Variable per channel | Paramount+, Max, MGM+, Discovery+ — each billed separately | | Amazon Music Unlimited | $10.99/month (Prime members) | Music streaming — separate from Prime Music |

Before you cancel, open Account & Lists → Memberships & Subscriptions to see every active Amazon subscription. The number-one cancellation failure mode in the US is cancelling full Prime while a Prime Video Channel keeps billing — they live in different places.

Step-by-step on amazon.com

The desktop flow:

  1. Sign in at amazon.com.
  2. Hover over Account & Lists in the top-right corner.
  3. Click Prime Membership (or go straight to amazon.com/mc).
  4. Click the Manage Membership drop-down on the right.
  5. Select Update, Cancel and More.
  6. Click End Membership (sometimes labelled Continue to Cancel).
  7. Walk through Amazon's retention screens. Each one pitches what you'll lose, offers to switch you to monthly billing, and suggests pausing instead. Keep clicking the cancel option — it's the small text link or button at the bottom-left, never the big centred "Keep my membership" CTA.
  8. On the final screen pick End Now (immediate end, triggers any eligible refund) or End on [renewal date] (keep benefits to the period end, no refund).
  9. Confirm. Amazon shows a confirmation screen and emails you within minutes with the exact end date.

The Amazon Shopping app path: Profile icon → Your Account → Manage Prime Membership → End Membership — same flow, fewer screens.

The refund matrix — when Amazon US actually gives money back

| Scenario | Refund | |---|---| | Renewed today, used no Prime benefits yet | Full refund | | Paid annually, only used Prime for a few months | Pro-rated refund for the unused months | | Monthly plan, current month's benefits used | No refund — you keep access to month end | | Annual plan, used Prime in the current annual period | Often no refund, but pro-rata possible on chat support |

Refunds arrive on the original payment method within 3 to 5 business days. Pro-rated refunds — for annual subscribers — are not always offered in the on-screen End Now flow; if you think you're owed one and it doesn't appear, contact support via Help → Contact Us and ask for a pro-rata refund, citing the months you used vs. didn't.

Why people get charged anyway

Three common failure modes:

  1. Stopped one screen short. Amazon's retention flow has 3–5 screens. The cancellation only processes after the final confirmation. If you close the tab on the "are you sure?" screen, nothing happens.
  2. Cancelled the wrong subscription. Cancelling Prime Video standalone does not cancel full Prime, and vice versa. Cancelling full Prime does not cancel Prime Video Channels (Paramount+, Max, etc.) — they're billed independently.
  3. Trial converted while signed out. Free trials convert automatically on the renewal day. The fastest way to avoid this is the 24-hour rule — cancel at least a day before the trial end. See how to cancel a free trial.

Cancelling Prime Video Channels (Paramount+, Max, MGM+)

Each Prime Video Channel is its own subscription:

  1. Account & Lists → Memberships & Subscriptions.
  2. Scroll to Prime Video Channels.
  3. Click Cancel Channel next to the one you want to end.
  4. Confirm.

The channel's access continues to the end of the period you've already paid for. Cancelling full Prime does not stop these channels — Amazon will keep billing for them from your saved payment method even after Prime itself ends.

After cancelling

A successful US Prime cancellation gives you:

If Amazon charges you Prime again after a confirmed cancellation, dispute it as an unauthorised recurring charge under your card issuer's dispute process — see how to dispute a charge in the US.

Related US cancellation guides

If you're tidying up multiple recurring charges, see the main Amazon Prime cancellation guide, Amazon Prime UK, the broad US subscription cancellation guide, how to dispute a charge (US), and how to get a refund from Amazon for order-level (not membership) refunds.

  1. 1

    Identify exactly which Amazon subscription you're cancelling

    Amazon US runs several similarly-named subscriptions: full Amazon Prime ($139/year or $14.99/month), Prime Video standalone ($8.99/month), Prime Student, Prime Video Channels (Paramount+, Max, MGM+ — billed separately), and Amazon Music Unlimited. Check Account → Memberships & Subscriptions to confirm which is charging you before continuing — this is the #1 reason cancellations don't work.

  2. 2

    Go to the Prime Membership page

    Sign in at amazon.com. Hover over Account & Lists in the top-right corner and click Prime Membership — or go straight to amazon.com/mc → Manage Prime Membership. The page shows your renewal date, payment method, current price ($139/year or $14.99/month for full Prime), and the Manage Membership control.

  3. 3

    Open Manage Membership → Update, Cancel and More

    Click the Manage Membership drop-down at the top-right of the Prime page, then select Update, Cancel and More. Amazon places the cancel option deliberately deep — multiple retention screens follow, each designed to make you click Keep My Membership instead of End. The cancel link is always at the bottom or right, never the centre.

  4. 4

    Click through every retention screen

    Amazon will pitch Prime benefits (free shipping, Prime Video, Whole Foods discounts, Music, Gaming, Reading, Try Before You Buy), warn you what you'll lose, and offer monthly billing or a paused membership. Click Continue to Cancel on each screen. You're not finished until you reach a screen with End Membership as the only forward action.

  5. 5

    Choose End Now or End on [renewal date]

    On the final screen pick: End Now — ends immediately and triggers any eligible refund (use this for full or pro-rated refunds). End on [date] — keep all benefits to the period end, no refund. Renews on [date] continues the subscription — only pick this if you changed your mind about cancelling.

  6. 6

    Save the confirmation and verify

    Amazon shows a final confirmation screen and emails you within minutes with the access-until date. Save both. Check Account → Memberships & Subscriptions 24 hours later: status should read Membership ends on [date] rather than Membership renews on [date]. Refunds hit the original card in 3–5 business days.

Don't want to do this yourself?

Summon spins up a cloud browser, works through cancel amazon prime in the us live, and asks you to confirm at each checkpoint — so you complete and verify it without the busywork.

Browse all guides

Frequently asked questions

How much does Amazon Prime US cost in 2026?+

Amazon US charges $139 per year or $14.99 per month for full Amazon Prime, $69 per year for Prime Student, and $8.99 per month for Prime Video standalone. Pricing can change — your most recent invoice in Account → Memberships & Subscriptions shows the exact fee used to calculate any refund.

When does Amazon US give a refund for cancelling Prime?+

Full refund: if you renewed and have not used any Prime benefits (no Prime delivery, Prime Video, Music, Gaming, Reading or Whole Foods discount) since the charge posted. Pro-rated refund: if you paid for a full year and only used benefits for part of it — Amazon refunds the unused months. No refund: month-to-month plans where the current month's benefits have been used at all.

How do I cancel an Amazon Prime free trial US before being charged?+

Account & Lists → Prime Membership → Manage Membership → End Trial and confirm. As long as the trial hasn't converted, you'll keep trial benefits until the original trial end date and pay nothing. Set a calendar reminder for 24 hours before — Amazon converts trials in the early morning of the renewal day. See [how to cancel a free trial](/guides/cancel-a-free-trial).

How do I cancel a Prime Video Channel like Paramount+ or Max on amazon.com?+

Account & Lists → Memberships & Subscriptions → scroll to Prime Video Channels → find the channel (Paramount+, Max, MGM+, etc.) → Cancel Channel. Prime Video Channels are billed separately from Amazon Prime itself, so cancelling Prime does not cancel them — they keep charging until you end each one individually.

Can I cancel Amazon Prime US by phone or chat?+

Yes — Amazon US offers 24/7 chat and phone support via Help → Contact Us. Ask an agent to end your Prime membership and process any eligible refund. The online End Membership flow is faster for most people, but contact is useful if you can't sign in, the cancel screen errors, or you want a refund decision explained.

Will Amazon keep charging me after I cancel Prime?+

No — after a confirmed cancellation, no further Prime charges are taken from the linked payment method. If the membership status still shows Renews on [date] 24 hours after you cancelled, the flow didn't complete — re-run it. If Amazon charges you anyway after a confirmation email, dispute it as a chargeback via [how to dispute a charge in the US](/guides/dispute-a-charge/us).

Related guides

Sources

Last updated 2026-05-28.